McHenry didn't deserve to be suspended. And she certainly doesn't deserve to be fired. To extent, she's right. There are a lot of bad employees going through the motions. Maybe they're underpaid or maybe they're just lazy and suck. And when people act like this, quite frankly, they deserve to hear about it. If they're unhappy,they need to take it up with their boss instead of sharing their misery with the public. The public doesn't deserve this. If you don't believe me just visit the dmv in any city or visit the post office in the loop. Has anyone here spent time on the phone with Comcast?
Apparently this woman's employer thinks she deserves this. It's a recurring theme in how companies do business. They shove their shortcomings on to the public in some way. At times, it might stupid policies, it might under paying miserable employees who interact with the public, etc. And the people who are responsible for this are conveniently insulated from the public. The public is going to express their frustration with who they interact with more than they are the people who are most responsible for this. That's just the way it is.
And anyone who thinks she should be fired needs to read up on others who've worked at ESPN. Mike Tirico used to stalk a female employee at ESPN and the didn't fire him.